11 – Customer Relationship Management Project

CRM stands for Customer Relationship Management. This is a web project developed in c #. It is a methodology or process used to learn more and more about customers’ behavior and their needs in order to develop a stronger relationship with them. Customer relationship management system has many technological components. The useful way to learn about customer relationship management project is to think about a process that will help bring together a lots of small pieces of information about marketing effectiveness, customers, sales, market trends and responsiveness.

Also See: ER Diagram for Customer Relationship Management 
Also See: DFD for Customer Relationship Management

A CRM system is a collection of software, people, internet and processes that helps an enterprise to handle customer relationship systematically and effectively.

Modules of Customer Relationship Management Project

  1. Login Module
  2. Department Master
  3. Service Master
  4. Email Setup
  5. View Customer Enquiry
  6. Customer Master
  7. Employee Master
  8. Contact Customer
  9. Employee Salary
  10. Customer History
  11. Employee Attendance
  12. Attendance Report
  13. Add Employee Login
  14. New Job Card
  15. Assign Job Card
  16. Enter Service Detail
  17. Payment
  18. Open Job Cards
  19. Payment Report
  20. My Pending Job Card
  21. My Job Card Report
  22. Enquiry

Project abstract

Introduction to CRM System

Customer Relationship Management helps businesses use  human resources and new technology to gain insight into the behavior of their customers .

Objectives of CRM Project

The goal of Customer Relationship Management is to understand  the needs of potential and current customer to increase customer relation and loyalty while optimizing the services and product that are sold.CRM stands for Customer Relationship Management.

Software requirements

Front End: – Chrome, Microsoft Internet Explorer 6 or above.
Middle ware: – Internet Information Services (IIS)-6, Microsoft .Net Framework 3.5, SMTP Server, SMS Gateway.
Back End: – Microsoft SQL Server.
Development Tool: – Microsoft Visual Studio-2010 or above, Adobe Photoshop-9, Cute FTP.
Analysis Tool: – COCOMOII2000, Code Counter

Software Engineering Model Applied

The S/W Engineering Model used here is a combination of Spiral Model and Component Based Model because no single model can serve all the purpose for the development of the software, that’s why we are considering some features of “Spiral Model” and some features of “Component Based Model”.
The combinations of these two models form a “Hybrid Model”.

The Spiral Model

The spiral model, proposed by Boehm, is an evolutionary software process model that uses the iterative nature of prototyping with the systematic and controlled aspects of the linear sequential model. By using this model we can rapidly develop an incremental model of the software. In early iterations, the incremental release might be a prototype or  paper model.

A spiral model is divided into six task regions:

• Customer communication—tasks required to establish effective communication between developer and customer.
• Planning—planning includes tasks required to timelines, define resources and other information.
• Risk analysis—tasks required to assess both technical and management risks.
• Engineering—tasks required for building representations of the application.
• Construction and release—it includes tasks required to test, construct, install and provide support and training to user.
• Customer evaluation—tasks required to obtain customer feedback.

Download Customer Relationship Management System Synopsis

Download Synopsis


Project NameCustomer Relationship Management
Project Code11
Project TypeWebsite
TechnologyAsp.Net(C#),Sql Server
Project CostRs.(INR). 1200/-
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** PLEASE NOTE : These project are only for students purpose only

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